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Question

Billing

  • June 25, 2026
  • 1 reply
  • 15 views
GenGub

Hi, 

I’m on a $5/mo plan, but an extra $10.81 pending invoice suddenly appeared on my account. The invoice lacks any clear breakdown, so I have no idea why I’m being charged this additional money. It seems some extra feature or seat was added automatically without my clear awareness.

I had to cancel my subscription to prevent my card from being automatically charged for this mystery balance. I want to continue paying my regular $5/mo, but I need this sorted out first. 

I’ve tried using the AI support bot twice over the last 2 weeks, but received zero response. 

Please connect me with a human support agent to:
1. Explain this mystery charge and waive/remove it.
2. Revert my account strictly back to the $5/mo plan.
3. Lock my account from any automatic/hidden paid upgrades in the future.

Thank you.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • June 25, 2026

Hi ​@GenGub , Celine from the Community Support team at Figma here! I was able to see your support case and added a follow-up note internally for visibility. I can also see that one of our Support agents has already replied to you.

The team reviewed your billing history and confirmed that the amount on the invoice is due to seat changes made during the billing period, rather than an additional standalone fee. For a full breakdown of the charges, please refer to your existing support case, where the agent has provided the details.

I can also confirm that your Professional plan was successfully canceled and ended on June 23, 2026, so there should be no further charges after this catch-up invoice.

If you have any additional questions about the invoice or the billing details, please continue the conversation directly with the Support agent via your existing case, as they'll be best equipped to assist with account-specific billing questions. I’ll go ahead and close the topic here, thank you for your understanding!

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