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Biling Issue, full seat

  • November 28, 2025
  • 1 reply
  • 112 views
3dsonneto

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

Best answer by Celine_

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • November 28, 2025

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

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