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3dsonneto
3dsonneto
New Member
November 28, 2025
Solved

Biling Issue, full seat

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
November 28, 2025

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

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1 reply

Celine_
Figmate
Celine_Solution
Community Support
November 28, 2025

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

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