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Biling Issue, full seat

  • November 28, 2025
  • 1 reply
  • 10 views
3dsonneto

I've been billed for a full seat without my knowledge, this seems to be a recurring issue on this platform, since i've been billed in dollars i got charged with additional fees on my credit card, i need a refund.

Best answer by Celine_

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • November 28, 2025

Hi ​@3dsonneto , thanks for reaching out, and I’m sorry to hear about the unexpected charge. Billing issues involve account-specific details, so we can’t handle them directly here in the Forum.

I see you have already reached out to our support team (thank you!), I have escalated it internally so our support team can review your case.

Please note that we’re currently experiencing a higher volume of requests (especially with the holidays from this week, so replies may take a bit longer than usual, but the team will follow up with you directly. Please keep an eye on your inbox, and thank you for your patience!

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