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thexoplasma4
thexoplasma4
New Member
September 13, 2025
Question

Awaiting SSL Verification, Support Ticket already submitted. Whats taking so long?

  • September 13, 2025
  • 2 replies
  • 150 views

Extremely frustrated here, I did everything correctly. Now it’s just a waiting game. What’s taking so long with this? Been waiting for over 3 hours. 

 

    This topic has been closed for replies.

    2 replies

    Salma_Zacky
    Salma_Zacky
    New Member
    September 14, 2025

    Hi, having the exact same issue - I’ve been waiting 4 hours now. Was it resolved for you? 

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    September 14, 2025

    Hello ​@thexoplasma4 and ​@Salma_Zacky, thanks for bringing this up. I checked for other reports this weekend, and yours are the only two that I have come across so far. Another designer mentioned a similar issue in a different thread a while back — here’s my initial reply with some additional troubleshooting: DNS CNAME record is not getting verified. This issue is really urgent. Any help would be appreciated.

    Looking deeper:

    • ​@thexoplasma4 → I see your case is open with our Product Support team, and they’ll follow up via the email linked to your account with more details. Keep watch for updates to your case number: 1506471.
    • ​@Salma_Zacky → if this issue is still occurring, please reach out to Product Support through this secure form and share your file for a deeper look: Submit request.

    You can also check this resource for the latest on troubleshooting custom domains with Figma Sites: Manage a custom domain → Troubleshoot the domain connection.

    Please keep me posted on how it goes!

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