Hi I had an automatic upgrade to full seat without consent while I only intentionally subscribed to collab seat and only used Figjam board
so why the automatic upgrade took place?!!
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my initial subscription invoice number was VJLAYYEK-0001 and you can clearly see that I paid for the collab seat on professional planÂ
Hey ​
For security and privacy reasons, I can't look into account-specific billing details here on the forum. I can see you've already got a support ticket open with us ticket #2046926. Someone from our customer support team will be in touch there soon to take a closer look at the seat change and your invoice.
While you wait, this article on additional charges in your Figma bill covers some common scenarios that can lead to charges like this, and you can check your current seat assignment any time from Admin > People.
Your support ticket already has the context from this thread, so no need to repeat anything. Please keep an eye on your inbox for the follow-up. Let me know if anything else comes up in the meantime!
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