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Question

Appeal for Suspended Account

  • May 4, 2026
  • 3 replies
  • 43 views
Sabrina Chen

Hello, Figma team, 

I logged in to my account (redacted) today, and surprisingly it shows that the account is suspended without any prior instructions. 

I’m a design student, and I use Figma mainly for coursework and personal projects — like working on group presentations, creating interactive website prototypes for assignments, or learning UI design. My academic life really depends on Figma right now. I urgently need access to the files in my suspended account because I have deadlines coming up. I sincerely hope you can review this suspension and let me know what caused it, so I can make sure this misunderstanding doesn’t happen again. 

I have always followed Figma’s terms carefully, and I will continue to do so. I’d really appreciate your help.

Regards,
Sabrina Chen

3 replies

ksn
Figmate
  • ksn
  • Community Support
  • May 4, 2026

Hi ​@Sabrina Chen - thank you for checking in about this. 

First, I redacted the email address you posted to protect your privacy. Could you answer a couple of questions I have?

Your original message included an email that was under with “888.uk” in the domain.

However, I see your forum account is registered under a different email address. Do you have 2 Figma accounts? One under each email, and only having issues accessing the account under the “888.uk” domain?

Was the account under your “888.uk” approved for a free education plan?

Let me know. Thanks!

Sabrina Chen
  • Sabrina Chen
  • Author
  • New Member
  • May 5, 2026

Yes, I have 2 Figma accounts,  and only having issues under the “888.uk” domain, which has an education plan.

ksn
Figmate
  • ksn
  • Community Support
  • May 5, 2026

Thank you for confirming. Can you please PM me the email address you’d like to be contacted at directly? I’m not able to review or make any changes to Figma accounts on my end, but I will have someone on our support team reach out to your for further assistance.

Look forward to hearing from you!

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