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Celine_
Figmate
Community Support
June 25, 2026

Hi there! I am not able to find your support ticket, can you please let me know via DM which email you have used to reach out the support team?
If you haven’t yet, please go to the Support Hub / Type “Report a bug” / Click Start a chat and select Enter and follow the prompts. 
In the form, include the URL of the file and grant "Can View" access with support-share@figma.com. This allows us to reproduce the issue and investigate, thanks!