ALL emojy disappearing everywhere in Windows Desktop App

Hey ​@Sergey Tarasov, thanks for flagging this! It sounds like this must be related to the desktop app if the emoji are visible in the browser. 

Let’s try a few steps that often help resolve this kind of issue:

1. First, try fully quitting and restarting the Figma desktop app.

2. If that doesn’t help, try clearing the app’s cache:

   • In the desktop app, go to Help > Troubleshooting > Clear Cache from the top toolbar.

3. Alternatively, you can manually clear the cache:

   • Close the Figma desktop app completely.

   • Open your Start menu, paste in this path, and hit Enter: %APPDATA%\Figma

   • In the window that opens, delete the Desktop and DesktopProfile folders (if you see them).

   • Then, re-launch the Figma app.

Let me know how that goes, happy to dig deeper if it’s still not working!

There is no item Clear Cache in section Troubleshooting

Did the cleanup you mentioned, also uninstalled the desktop app completely and reinstalled. The problem remains. Today opened the same design layout and emoji are visible, although I did not do any other actions.

Also encountered a problem with currency symbols disappearing in some fonts that have them.
For example, this happens regularly with the ruble sign ₽ and the Neuland Grotesk font.
The ruble sign ₽ can disappear while editing a line, or it can disappear when you open the layout again. I don't see the exact pattern that causes the disappearance.

Hi ​@Sergey Tarasov, thanks for following up! 

Apologies, the “Clear Cache” option is now called Reset Figma and Restart. You can find it under: Help > Troubleshooting > Reset Figma and Restart.

I’m glad to hear the emojis are currently visible again in the desktop app, but since the ruble sign ₽ is still disappearing in certain fonts like Neuland Grotesk, it may be related to the font itself.

I’d recommend reaching out to our support team directly through this form: Submit a request

When you do, please include:

• The font where the issue occurs

• A link to the file with support-share@figma.com invited as an editor. Please note this won’t affect your billing.

• Any details on when the symbol disappears (e.g., during editing or after reopening)

This will help the team investigate more deeply. Than you for your help!