Hi ​@Kirsty Yoxon — welcome to Figma Forum, and thanks for sharing the details about your pupils’ access issues — I’ll be sure this post is shared with the right team on our end.

To clarify next steps, could you confirm whether Highland Virtual Academy is a fully online institution or a traditional high school? There have been some recent updates to our verification process, which now require different steps depending on the type of educational institution. For example:

• School-issued email addresses are now needed for high school students to complete verification.
• Bootcamp or online course admins must apply to join our list of trusted partners and verify students directly.

For more information, check out this section within Figma Learn: Figma for Education → Application process → 2. Verify your education status.

You can also review the full update on changes to our Education plan here: Updates to our Figma Education plan.

Hope this helps clarify the next steps and provides a path forward. Let us know if any other questions remain.