This the email I sent to SheerID support team, Elvis Zak Masembe
Jan 20, 2026, 07:28 PST
Program ID: 689a62a06d6a3a59de4fbcb8 Verification ID: 696f8e1eb36ddf71ef012d20 External User ID Not Present
Hi Figma Support Team,
I’m reaching out because I attempted the account verification process twice and, despite submitting all required documents, my account still wasn’t verified. When I tried submitting a third time, I received the message: “Verification Limit Exceeded.”
Could you please help me with one of the following:
Review my previous submissions and let me know what is missing or why they were not approved, and/or
Reset the verification attempt limit so I can resubmit, and/or
Escalate this for a manual verification review.
Details (if helpful):
Figma account email/username: (redacted by the moderator due to PII)
Country/region: Canada
Date of attempts: 13th Jan 2026
Please let me know what additional information you need from me to resolve this.
Thanks, Elvis Zak Masembe
And this was the response,
Luriz B. (SheerID Verification Support)
Jan 21, 2026, 03:54 PST
Hello,
Thanks for contacting SheerID.
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.
Kind Regards,
Luriz B. Verification Support SheerID
What exactly do I have to do to get my account verified because I am missing out on a lot of school projects. Thanks, Elvis Zak Masembe (redacted by the moderator due to PII)
Best answer by Celine_
Hey Elvis, thanks for these information!
I can see in the backend that you’ve also reached out to the Figma Education team, and I’ve added a follow-up note to your case. Requests are reviewed in the order they’re received, with a response time of up to up to 5 business days. For reference, your case number is: 1705642. Thanks for your patience!
Update: The agent has reset your limit so you can try and apply again. We recommend clearing your cache and ensuring you are not connected to VPN during the verification process. If you are being asked to submit any documentation submitted, please be sure it includes your full name, university name, and term dates.
Sometimes this is an issue that can be resolved with a support conversation. If you run into any issues, please reach out to SheerID support right away to avoid being locked out again. Contact Sheer ID. I’ve gone ahead and closed the topic here, thank you!
I can see in the backend that you’ve also reached out to the Figma Education team, and I’ve added a follow-up note to your case. Requests are reviewed in the order they’re received, with a response time of up to up to 5 business days. For reference, your case number is: 1705642. Thanks for your patience!
Update: The agent has reset your limit so you can try and apply again. We recommend clearing your cache and ensuring you are not connected to VPN during the verification process. If you are being asked to submit any documentation submitted, please be sure it includes your full name, university name, and term dates.
Sometimes this is an issue that can be resolved with a support conversation. If you run into any issues, please reach out to SheerID support right away to avoid being locked out again. Contact Sheer ID. I’ve gone ahead and closed the topic here, thank you!
