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yyueas
yyueas
New Member
September 22, 2026
Solved

Account Suspended Due to Chargeback — I Have No Payment Method Linked (Request 2096129)

  • September 22, 2026
  • 1 reply
  • 36 views

Hi Figma Community Support Team,

I submitted a support request last week (Request 2096129) but haven't received any reply. This is urgent for me, and I would really appreciate it if the team could review and process it as soon as possible.

My account was suspended because Figma received a chargeback. However, I have never linked any payment method to my Figma account and have never purchased any Figma subscription. 

I have already verified my ownership of this account through your previous questions. This account contains important personal files that I need access to.

Currently, I am waiting for Figma to provide the necessary link or further instructions to proceed, but I haven't received any updates.

Could you please help me get this reviewed by the right team, or let me know what other information you need from me? I'm happy to provide details privately.

Thank you.

This topic has been closed for replies.
Best answer by Celine_

Hi there, sorry to hear you are having trouble accessing your account.

I haven’t been able to locate your caser number 2096129 with the information provided. Could you please send me a direct message with the email address associated with your Figma account and support request? (Please don’t share your email publicly here.)

Once I have that information, I’ll try to locate the request and make sure it reaches the appropriate team for review. Thank you!

Update: Resolved via DM . I can confirm we received the support case, and I have escalated to the team, thanks for your patience while they are reviewing it. I’ll go ahead and close the topic here.

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 22, 2026

Hi there, sorry to hear you are having trouble accessing your account.

I haven’t been able to locate your caser number 2096129 with the information provided. Could you please send me a direct message with the email address associated with your Figma account and support request? (Please don’t share your email publicly here.)

Once I have that information, I’ll try to locate the request and make sure it reaches the appropriate team for review. Thank you!

Update: Resolved via DM . I can confirm we received the support case, and I have escalated to the team, thanks for your patience while they are reviewing it. I’ll go ahead and close the topic here.

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