Account Recovery Request and Data Transfer

Question

I had a paid plan linked to a works email, in conjunction with another workplace account that I no longer used, since my address the the initial employer has been revoked I’ve also lost access to everything under the second account - and Figma is claiming the account never existed.

I don’t know how or why they were linked, but I am now paying for an account I can’t access and have lost almost 7 months of design work.

Please help someone, I’d really like to talk to a pro about this and get my old design files and paid for membership attributed to a different log in.

Celine_ · Answer

Hi Will, thanks for reaching out and sharing the details of your situation!

We’re not able to assist with account-specific issues here in the Forum due to security and privacy reasons, but I’ve located your support ticket and escalated it to a specialist on our support team. They’ll take a closer look and follow up with you directly to help resolve the issue and recover access to your files. For reference, your ticket number is 1451161.

Appreciate your patience while the team investigates!

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