Hi ​@Alejandra Ochoa, Thank you for reaching out.

It looks like you've already reached out to our support team about this by submitting a support request, and one of our specialists is on the case.

For account issues like this, our support team is definitely the best way to go, so you're all set.

Please keep an eye out for an email from our specialist soon.

Thanks again for getting in touch.

If your school email has been deactivated, recovering your account depends on the service you're trying to access. Here are some steps you can take:

1. Check if You Can Still Log In – Try logging into your email account to see if it still works. Some schools keep them active for a short period after graduation.

2. Contact Your School’s IT Department – They might be able to temporarily reactivate your email or forward important emails to a new address.

3. Check for Backup Email or Phone Number – If you linked a personal email or phone number to the account you're trying to recover, you might be able to reset your password.

4. Use Account Recovery Options – If it's a Google, Microsoft, or other major service, use their account recovery process. They may allow you to verify your identity and change the email associated with your account.    freecineapps

5. Contact Support for the Service You Need Access To – If you're trying to recover an account (e.g., social media, banking, etc.), contact their support team and explain the situation. They may allow you to verify ownership in another way.