Dear,
I cannot login with my account. I had to create a new one.
For this reason, it’s not possible to log in to the old account and open my files.
Please transfer or copy all the files from the lost account to the new account.
lost account: [redacted by moderator to remove personal information]
new account: [redacted by moderator to remove personal information]
Thank you in advance!
Kind regards,
Hey
I can’t access or share account-specific details here, but I’ve gone ahead and opened a ticket on your behalf with our Product Support team so this can be reviewed properly. Your case number is: 1770256, and they’ll follow up with you directly once they’ve had a chance to take a look.
They may need to verify additional information to confirm ownership of the original account. I’ve also removed some personal details from your post to protect your privacy — thanks for understanding.
Please keep an eye on the email inbox tied to your Figma account for next steps. 🙏🏻
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