Account Access Issues

Hi ​@Rahaf Alshabrawi,

I understand that you’ve lost access to the email address linked to your Figma account and are looking for a way to regain access, as you have important projects stored there.

If emails from your original account email are being forwarded to your current address, the easiest way to recover access is to reset your password. Once you’re logged in, you can update your email address from your account settings.
Here’s a guide with more details: Manage email address or password

For security and privacy reasons, we’re not able to handle account-specific issues directly here in the forum, and our support team isn’t able to transfer projects or files on your behalf.

However, if you’re not forwarding emails from that address, our support team can help manually update the email address associated with your account.

I’ll go ahead and create a support ticket(#1694966) on your behalf so our team can assist you directly.

In the meantime, please review the guide linked above to see if it applies to your situation.

Thanks,

Thank you for your response and for explaining the available options.

Unfortunately, I’ve completely lost access to the email address associated with my Figma account and it got deleted, I’m unable to receive or forward any emails from it. Because of this, I’m not able to reset my password or follow the recovery steps that require access to that email. 

I do have important projects stored in this account, and I would really appreciate your assistance in manually updating the email address linked to it so I can regain access.

Thank you for creating a support ticket on my behalf. Please let me know if you need any additional information from me to proceed.

Thanks for following up.

I see that you’ve already shared the same message in your support ticket (#1694966). To keep communication streamlined, I’ll go ahead and close this forum post for now.

You already have a dedicated ticket open, and our support team will follow up with you there once they’re ready. Please continue the conversation directly with our team via the ticket email.