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Question

Accidentally charged today

  • October 12, 2025
  • 2 replies
  • 26 views
JanaSy03

Hi all, I canceled my subscription last month but still got charged today. I’ve sent a form through but does anybody know if they do reply to those forms? Also does anybody know how long it would take for the money to come back? It’s $22 but I am still a low income student.😅

    2 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • 585 replies
    • October 12, 2025

    Hey ​@JanaSy03, welcome to Figma Forum, and thanks for taking the time to reach out! I know the feeling — while I don’t have access to account details nor can I share them here in the public forum for privacy reasons, I can see that your ticket is in the hands of our Product Support team. 

    They’ll review your case and follow up with next steps soon. Please keep an eye on your inbox associated with your Figma account (case ID: 1547230). Thanks again for your patience, and the team will do their best to get this sorted for you quickly. 🙏🏻

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • 585 replies
    • October 22, 2025

    Hi ​@JanaSy03 — I just wanted to follow up here. Our Product Support team reviewed your case and reached out with an update yesterday. When you have a moment, please check your inbox and reply directly to their message if anything’s still unclear.

    Thanks again for your patience while this was being sorted out!


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