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로밀리
New Member
September 14, 2025
Solved

Accidental Editor Assignment – One-Time Charge Refund Request

  • September 14, 2025
  • 12 replies
  • 684 views

Hello Figma Support Team,

I recently noticed an additional charge on my invoice under "One-time charges and credits." 
It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. 
As soon as I realized this mistake, I quickly reverted the member back to View-only mode. 

Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. 
I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. 

Thank you very much for your assistance.  
Best regards,  
 

This topic has been closed for replies.
Best answer by Gayani_S

Hi ​@로밀리, thanks for reaching out! 

While Figma doesn’t typically issue prorated refunds when a user is downgraded to a free Viewer seat, the paid seat does remain available for the rest of the billing period, so you can reassign it if needed.

I’ve created a support ticket for you (#1507599) so our billing team can double-check that the seat adjustment went through correctly and confirm whether a refund might be possible. Someone from the team will be in touch with you shortly.

 

Thank you for your patience in the meantime.

12 replies

jojojo
New Member
January 10, 2026

Hi, I have the same issue. 
I added another professional seat to my project by mistake and cancelled it right after I noticed I would be charged this month. Is there anyway for this payment to not go through?

Thank you

Tom Reem
Figmate
Figmate
January 11, 2026

Hey ​@jojojo — glad we got in touch and thanks for bringing this to our attention as well.

I can’t access or share account-specific details publicly, but I’ve gone ahead and opened a ticket on your behalf with our Product Support team so this can be reviewed properly. Your case number is: 1680720, and they’ll be in touch as soon as they’ve had a chance to take a look.

Please keep an eye on the email inbox associated with your Figma account for next steps. We’ll work with you to get this sorted out.