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Hello Figma Support Team,

I recently noticed an additional charge on my invoice under "One-time charges and credits." 
It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. 
As soon as I realized this mistake, I quickly reverted the member back to View-only mode. 

Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. 
I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. 

Thank you very much for your assistance.  
Best regards,  
 

Hi ​@로밀리, thanks for reaching out! 

While Figma doesn’t typically issue prorated refunds when a user is downgraded to a free Viewer seat, the paid seat does remain available for the rest of the billing period, so you can reassign it if needed.

I’ve created a support ticket for you (#1507599) so our billing team can double-check that the seat adjustment went through correctly and confirm whether a refund might be possible. Someone from the team will be in touch with you shortly.

 

Thank you for your patience in the meantime.


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