Accidental Editor Assignment – One-Time Charge Refund Request

Hi ​@Gayani_S I have made a similar error and immediately reverted the seat assignment. Could you please look into it for me as well? Thanks a lot!

Best,

Anushka

Hey ​@Anushka Bansal — thanks so much for reaching out, and letting us know that you encountered this scenario as well.

We’re not able to access account details or process refunds here in Figma Forum, but I’ve gone ahead and opened a case with our Product Support team so they can take a closer look for you. Please check your inbox for an email from me with next steps — your case number is: 1569441.

Appreciate your patience while we get this sorted out!

Hi Figma,

I have the same problem where it says there’s a monthly invoice coming up under “one-time charges and credit”. I also changed my seat to view only, is there anyway for this payment to not go through?

Hi ​@JasmineD — welcome to Figma Forum, and thanks for sharing the details about this billing situation.

I don’t have the ability to access account-specific information in this public space, but I can confirm that your case is already open with our Product Support team: 1579118. I’ve noted your post with the case, and they’ll follow up directly via email with guidance and next steps as soon as possible.

While you wait, you may find the following resources helpful for context on the questions raised in this thread:

• Manage billing on the Professional plan
• Refund policy

We appreciate your patience while the team works on a resolution and will keep you updated through your Figma account email.

Hi Figma , I have the same issue, I didn't ask for it and now I am seeing a monthly bill, please cancel it 

I have the same issue, although right after changing the seat by mistake I reached out to Figma support and was informed I wouldn't be charged the extra fee if I didn't assign this seat (which I didn't). And now you still charged me? Is this a joke? 

Hi ​@Domi07 — thanks for reaching out and for sharing the details here.

I checked on this and can confirm our Product Support team is reviewing your request. Your case number is: 1641078, and they’ll follow up directly at the email address associated with your account with more context and next steps.

While I can’t access or share account-specific billing details from Figma Forum, one thing that may help explain what you’re seeing is how seat changes are handled within a billing cycle. In general, when a seat is upgraded and then removed, it remains available for use through the remainder of the subscription period. This article walks through that behavior in more detail: Manage seats in Figma → Remove seats.

Appreciate you raising this here — the team will take a closer look and follow up as soon as possible.

Hi,

I encountered the same problem with my Figma account. I was not aware that the two members I added were set as Editors instead of View-only, so Figma charged me an additional fee that I wasn’t aware of. As soon as I realized this, I changed both members’ roles to View-only in my workspace.

Would it be possible to receive a refund and have my bill adjusted back to the normal price of €24? I would really appreciate your response.

Thank you very much.

Hi ​@Joé DE ALMEIDA — thanks for reaching out and for outlining what happened with the seat roles.

I’ve created a request with our Product Support team so they can review this more closely. You should see a follow-up at the email associated with your account; your reference number is: 1658419.

While the team takes a look, this guide may be useful for avoiding unexpected seat changes going forward: Manage seats in Figma.

Appreciate you flagging this here.