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Hello Figma Support Team,

I recently noticed an additional charge on my invoice under "One-time charges and credits." 
It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. 
As soon as I realized this mistake, I quickly reverted the member back to View-only mode. 

Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. 
I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. 

Thank you very much for your assistance.  
Best regards,  
 

Hi ​@로밀리, thanks for reaching out! 

While Figma doesn’t typically issue prorated refunds when a user is downgraded to a free Viewer seat, the paid seat does remain available for the rest of the billing period, so you can reassign it if needed.

I’ve created a support ticket for you (#1507599) so our billing team can double-check that the seat adjustment went through correctly and confirm whether a refund might be possible. Someone from the team will be in touch with you shortly.

 

Thank you for your patience in the meantime.

Hi ​@Gayani_S I have made a similar error and immediately reverted the seat assignment. Could you please look into it for me as well? Thanks a lot!

 

Best,

Anushka

Hey ​@Anushka Bansal — thanks so much for reaching out, and letting us know that you encountered this scenario as well.

We’re not able to access account details or process refunds here in Figma Forum, but I’ve gone ahead and opened a case with our Product Support team so they can take a closer look for you. Please check your inbox for an email from me with next steps — your case number is: 1569441.

Appreciate your patience while we get this sorted out!

Hi Figma,

I have the same problem where it says there’s a monthly invoice coming up under “one-time charges and credit”. I also changed my seat to view only, is there anyway for this payment to not go through?

Hi ​@JasmineD — welcome to Figma Forum, and thanks for sharing the details about this billing situation.

I don’t have the ability to access account-specific information in this public space, but I can confirm that your case is already open with our Product Support team: 1579118. I’ve noted your post with the case, and they’ll follow up directly via email with guidance and next steps as soon as possible.

While you wait, you may find the following resources helpful for context on the questions raised in this thread:

We appreciate your patience while the team works on a resolution and will keep you updated through your Figma account email.

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