Hi Figma team,
I’m looking for help reviewing a billing charge tied to a previous Professional plan under this account’s email.
I accidentally approved an edit request which added an additional Full Seat. The seat was removed within a few hours once I noticed the billing change, and it wasn’t intentionally used for ongoing collaboration.
I no longer have access to the original workspace to manage billing, but the invoice is still associated with this email.
I understand Figma’s non-refundable policy, but I was hoping this could be reviewed for a one-time courtesy adjustment given the brief and unintentional nature of the seat usage.
If needed, I’m happy to provide approximate invoice dates or other details to help locate the charge.
Thank you for your time and help.