Access to old projects

Hey ​@Slewpreme — welcome to Figma Forum. I’m glad we got in touch here.

Losing access to any file is no small thing, particularly when you’re pulling your portfolio together. While I can’t access or share account-specific details from our public forums, there are a couple of things we can check together that may help narrow this down:

• Do you recall whether these files were published to a team or still saved in your Drafts?
• We made changes to how Drafts work in October of 2025. It’s worth reviewing this guide and following the steps outlined to see if your files appear under the updated Drafts experience: Updates to how drafts work → Where can I find my drafts that were in Drafts to move, and Updates to how drafts work → I can't find my files in Drafts. Where are they?

If those steps don’t surface the missing files, the next helpful signal would be any direct URLs to them. You may be able to find links in your browser history or by reaching out to former collaborators who had access. With a file URL, I can help route this to our Product Support team for a deeper review.

Lastly, just a heads up that I removed some personal information from your original post to help protect your privacy and account security. Thanks for your understanding.

Let me know what you find, and we’ll take it from there. 🙏🏻

Hi Tom thanks for getting back to me so quickly.

I was using the desktop app so I dont know if i would be able to access the history.

Ive logged into my old account and the team they would have been saved to is not there. The account was downgraded a couple of months ago so if i was to upgrade this would I regain access to that team?

Passing it onto the Product support team would be great thank you. Im just worried Ive lost all my work!

Cheers

Lewis

Thanks for taking the time to double-check, ​@Slewpreme — we’ll keep working with you on this.

I’ve gone ahead and opened a ticket on your behalf with our Product Support team so they can take a closer look at the missing projects and team access. Your case number is: 1672887, and someone from the team will reach out as soon as they’ve had a chance to review the details.

In the meantime, please keep an eye on the email inbox tied to your Figma Forum account for next steps.