I am the sole owner of this account and team. Design file was created by me and belonged to my only team. The file disappeared from my projects gallery. Now it is only accessible via direct link and shows “Request access”, even though I am the owner. Access requests do not reach my email. How restore ownership or reattach the file to my account?
Question
Access to file
Hi
I completely understand how frustrating this unexpected loss of access must be. Can you please share the file URL link?
I can help confirm the file’s current team and owner to see what may have happened to it on the backend.
Thanks for providing the link,
I can confirm that you are the file owner and creator, but this file now resides in a Shared project in the organization. When a member is removed from an organization, the files that were in their personal drafts are put into a Shared projects area, so Org admins can move the project and its files into an active team. The files can't be interacted with until this takes place, which is why you’re not receiving access requests. These requests are going to the Org Admin.
I suggest reaching out to your admin and passing along this guide: View and manage shared projects
This will show them how to move the drafts into a team that you have access to, and at that point the file ownership can be inherited by someone who already has the proper role on the file.
Hi
I completely understand how confusing this must be, but my team here on the forum isn’t able to full handle File Management issues. I’ve created ticket #1727677 on your behalf to connect you with our support team. I’ve included your file link, so they can take a closer look.
If you have any further questions, please reply directly to support via email.
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