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Question

Access problem for a new user

  • April 25, 2025
  • 1 reply
  • 11 views

lic-it

Hello! What should I do if a new user does not receive an invitation letter from Figma?

1 reply

y_toku
Figmate
  • Community Support
  • 2500 replies
  • April 28, 2025

Hi ​@lic-it,

 

Thanks for getting in touch! If the user can't find the email in their trash folder, could you please have them reach out to our support team? Sometimes the notification emails can get stuck. They can submit a request here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714.

 

Hope this helps.

 

Thanks for your patience!
Toku


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