Hi ​@lic-it,

Thanks for getting in touch! If the user can't find the email in their trash folder, could you please have them reach out to our support team? Sometimes the notification emails can get stuck. They can submit a request here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714.

Hope this helps.

Thanks for your patience!
Toku