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Question

Access & Permission Issue – Unable to Manage or Secure My Figma Project

  • May 3, 2026
  • 1 reply
  • 8 views

reza akhlaghi

Dear Figma Support Team,

I hope you are doing well.

I am the owner of the following project:
https://www.figma.com/design/cOP3BMwM1m53zAUtkZhSi2/Bazar-Turkey?node-id=0-1&p=f&t=aZGyrOEQj5WI9GpM-0

I am currently experiencing a serious issue with access management. I am unable to remove users or modify their permissions. The system indicates that admin privileges are required.

However, this file was previously managed by another admin, and I no longer have any access to that admin account or its permissions. As a result, I am unable to control access to my own project.

Additionally, I am trying to update the project’s security settings (such as access/password settings), but I do not have the required permissions to do so.

I have attached a screenshot of the error message for your reference.

I kindly request your assistance with one of the following:

  • Granting full admin access to my account
  • Transferring ownership/admin rights to me
  • Removing the dependency on the previous admin so I can fully manage access and security

This issue is currently blocking my work and raises security concerns, so I would greatly appreciate your urgent support.

Thank you in advance for your assistance.

Best regards,

 

1 reply

adamsmasher
Figmate

Hey ​@reza akhlaghi!

 

Thanks for your post and screenshot. While we aren’t able to assist with account-specific issues like this here in the forum, I have created a ticket for you so our support team can help (ticket #1882274). Are you in contact with the previous admin? I wasn’t sure from what you said if this was a different account of your own or a different person. Either way, I recommend replying to the email with any other information you can provide so our team has a full picture of the situation.

 

Thanks, and let me know if you have any questions!