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Question

About Some Features Issue

  • February 3, 2026
  • 1 reply
  • 11 views

Nihad Özkaya

Dear Support Team,

 

I'm a PhD student. I created 2 accounts with my personal and educational e-mails. Yesterday, I was able to verify my education plan. However, there are features I can see in my personal account, such as "removing background" or "selecting area." Since I'm currently studying game design. Sprite assets are important to me. However, those tools/features cannot be seen in my educational account. I feel like my 2 different accounts are having an A/B testing process. I would like to use those features in my educational account as a verified education pro plan too. How can I activate or see those features in my educational account?

1 reply

djv
Figmate
  • Community Support
  • February 4, 2026

Hi ​@Nihad Özkaya, thanks for reaching out! 

I completely understand how confusing this must be.  If you do not have access to AI features on your EDU plan, it may be due to one of the following reasons:

  • Your team or organization is opted out: Your admin has already chosen to opt your team or organization out of AI features. Please contact your admin if you have questions.
  • You're on a Figma for Education plan: Most AI features and settings will not be enabled for users who are a part of an Education plan.
    • Figma Make is available for higher education or bootcamp Education users. It is not available to K-12 users.
    • If you have any questions, please contact education@figma.com.

 

More information available here: https://help.figma.com/hc/en-us/articles/24039793359767-About-Figma-AI#h_01JT3QHH7EGEVMZQD8F405PJ49