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김사랑
김사랑
New Member
July 11, 2026
Solved

7월 7일 자동결제 요금제 환불 처리 부탁드리겠습니다

  • July 11, 2026
  • 1 reply
  • 61 views

7월 7일에 자동결제 된 요금제 환불처리 부탁드립니다. 자동 결제로 인한 원하지 않는 결제였고 결제 이후 피그마 사용한 적 없습니다.

 
 
Best answer by Tom Reem

👋🏻 Hey ​@김사랑 — thanks for flagging this.

We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.

Billing specifics need to stay off this public space, so I've routed your request to our Product Support team under case: 2010233. Their reply will land in the inbox linked to your Figma account.

If you'd like to stop the plan from renewing again, this guide walks through canceling or changing your plan: Upgrade or downgrade your plan → Downgrade or cancel your plan. After canceling, your team stays on the paid plan through the end of the current billing period, then moves to the free Starter plan.

1 reply

Tom Reem
Figmate
Tom ReemAnswer
Figmate
July 11, 2026

👋🏻 Hey ​@김사랑 — thanks for flagging this.

We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.

Billing specifics need to stay off this public space, so I've routed your request to our Product Support team under case: 2010233. Their reply will land in the inbox linked to your Figma account.

If you'd like to stop the plan from renewing again, this guide walks through canceling or changing your plan: Upgrade or downgrade your plan → Downgrade or cancel your plan. After canceling, your team stays on the paid plan through the end of the current billing period, then moves to the free Starter plan.

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