At the moment, we’re not able to provide support in Korean here, so I’ll continue in English. Please let me know if anything is unclear, happy to clarify.
For privacy and security reasons, I’m not able to access billing or account-specific details directly on the forum. I’ve created a support ticket on your behalf so our team can take a closer look at your case. Your ticket number is #1887327, for reference.
Someone from the team will reach out to you directly soon. Really appreciate your patience while we look into this!