I am having the same issue with this file that I created:
I had the file open in front of me, clicked to another tab, came back and got this error:
I have checked all drafts, trash and recent. None of my other 2 team members can access it, nor is it in their trash or drafts.
Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery? I really need to access it today.
Thank you!
Hi Nate - sorry for any delays in your work because of this. I saw you filed a support ticket already, and I’ve escalated it on my end.
I do not have the ability to investigate files, accounts, or teams in great detail, but someone should be in touch via email soon. For reference, your ticket number is 1505709.
Thank you for your patience!
Appreciate you escalating it. Thank you!
No problem! It looks like things were able to get situated, so I’m glad I could help 😀 I’ll close this topic now, but if you run into any other problems, feel free to create a new one.
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