안녕하세요, Figma 지원팀.
최근 결제된 **9월 구독료에 대해 환불을 요청드리고자 합니다.
저는 일시적으로 Figma를 사용할 계획이었으며, 해당 기간의 결제는 모두 정상적으로 이용한 비용이기 때문에 이의가 없습니다.
실수로 시트를 누르면서 다시 풀시트로 활성화가 된 거 같습니다.
9/8 오늘 갑자기 풀시트로 바뀌면서 결제가 되었고, 풀시트는 다시 구독취소해둔 상태입니다.
그리고 이런일이 또 일어날까봐 기존에 있던 결제정보도 삭제 요청드립니다.
하나카드 6715에 대한 환불과 결제정보 삭제 요청 부탁드립니다.
토큰은 쓴적도 없고 풀시트로 변환도 누른적 없습니다.
Hey
Thanks for the sharing these details about your billing issue. Since this involves account-specific billing and payment details, our Community Support team is not able to look into or discuss this directly here in the Community Forum.
I can see you've already reached out to our Support team about this (thanks for doing that!), I've gone ahead and escalated your case internally to increase visibility, since I understand you haven't heard back yet. For reference, your support case is 2118814, sent to your email address: yzzzg@gxxxl.xxm.
Regarding refunds: payments are generally non-refundable under Figma's Terms of Service, but our support team can take a closer look at your specific situation, including the seat change and payment information deletion request. Someone from our team will follow up with you directly through your existing case as soon as possible. Thanks for your patience!
Update: The support agent has resolved your request! Your plan has been canceled. Please check your inbox when you can! If you have any concerns, or questions, please reply directly to your support case, thank you!
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