자동결제 건이 있습니다 사용하지도 않았고 앞으로 사용하지 않습니다 자동결제 취소 해주고 결제 된건을 환불해주세요
Solved
환불 자동결제 취소
Best answer by Tom Reem
Hey
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
To stop the automatic renewal, you can cancel the plan yourself: Open the file browser, click Admin → Settings, then under Plan click Cancel plan and choose a reason. Your team keeps its paid features through the end of the current billing period, then moves to the free Starter plan. Full steps are here: Upgrade or downgrade your plan → Downgrade or cancel your plan.
For the charge itself, our Customer Support team will need to review your account, since I can't access billing details from this public space. I've shared your request with the full context. Your case number is: 2045198, and they'll reach out at the email tied to your Figma account.
Keep an eye on your inbox for their reply. 🙏🏻
Hey
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
To stop the automatic renewal, you can cancel the plan yourself: Open the file browser, click Admin → Settings, then under Plan click Cancel plan and choose a reason. Your team keeps its paid features through the end of the current billing period, then moves to the free Starter plan. Full steps are here: Upgrade or downgrade your plan → Downgrade or cancel your plan.
For the charge itself, our Customer Support team will need to review your account, since I can't access billing details from this public space. I've shared your request with the full context. Your case number is: 2045198, and they'll reach out at the email tied to your Figma account.
Keep an eye on your inbox for their reply. 🙏🏻
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.