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Best answer by Tom Reem
Hey โ
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
To stop the automatic renewal, you can cancel the plan yourself: Open the file browser, click Admin โ Settings, then under Plan click Cancel plan and choose a reason. Your team keeps its paid features through the end of the current billing period, then moves to the free Starter plan. Full steps are here: Upgrade or downgrade your planย โย Downgrade or cancel your plan.
For the charge itself, our Customerย Support team will need to review your account, since I can't access billing details from this public space. I've shared your request with the full context. Your case number is: 2045198,ย and they'll reach out at the email tied to your Figma account.
Keep an eye on your inbox for their reply. ๐๐ป
Hey โ
We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.
To stop the automatic renewal, you can cancel the plan yourself: Open the file browser, click Admin โ Settings, then under Plan click Cancel plan and choose a reason. Your team keeps its paid features through the end of the current billing period, then moves to the free Starter plan. Full steps are here: Upgrade or downgrade your planย โย Downgrade or cancel your plan.
For the charge itself, our Customerย Support team will need to review your account, since I can't access billing details from this public space. I've shared your request with the full context. Your case number is: 2045198,ย and they'll reach out at the email tied to your Figma account.
Keep an eye on your inbox for their reply. ๐๐ป
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