환불 요청

Hey ​@Anna Jo , thanks for reaching out in the Figma Forum. I don’t speak Korean, hope it’s fine I continue in English here.
From what I understand, you mentioned that you canceled your Professional subscription but were still charged, and you’d like to request a refund.

I’ve gone ahead and create a support ticket on your behalf so our support team can review the cancellation and charge and follow up with you directly by email. There’s no need to fill out another request form. For reference, your case number is 2178662 sent to your email address: txxx2@gxxxl.xxm

In the meantime, just to share a bit of context: after cancelling a Professional plan, sometimes charges can still appear if there were seat changes or prorated adjustments made before the cancellation fully took effect.

You can find more detail in our Help Center article why there are additional charges in my Figma bill here.

Since this involves private billing details, please continue the conversation through the support email rather than sharing those details here. They will be able to take a closer look at your billing details. Thank you for your patience while the team reviews your request!
 

Update: Our support team has shared a detailed breakdown in your support case. 
Please check their email and reply directly there if you have any questions, so they can review your billing details privately. I am closing the thread here, thank you!