환불 요청

Hey there, Celine from the Figma Community Support team here! I hope it’s okay for me to reply in English here as I do not speak Korean.

I understand that you’re requesting a refund for the payment made on September 24. I was able to locate your support ticket and have escalated it internally for review. For reference, your case number is 2150130.

Please note that, under Figma’s Terms of Service, payments are generally non-refundable. However, our support team will review the details of your specific request and follow up with you directly through your ticket.

If the amount charged was higher than expected, it’s possible that additional paid seats were added to your plan. This Help Center article explains how that can happen and how to review your seats and approval settings: There are additional charges in my Figma bill.

Thank you for your patience while the team looks into this!

Update: Good news, the support agent has resolved your billing request, please check your inbox for the full details!
(About the invoice, they confirmed you have two monthly Full seats that remained occupied at the time the renewal invoice was generated, so this is why they renewed automatically as scheduled.) I’ll close the topic here, thank you.