환불 요청

Hi ​@Lyunho Kim, Celyn from the Figma Community Support team here. Thanks for reaching out. I hope it’s alright for me to reply in English.

I understand that you believed your Professional plan had been canceled, but you've continued to be charged despite not using it for several months, and you'd like to request a refund.

While we're not able to handle billing or refund requests here on the Community Forum, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your ticket number is #2011713.

In the meantime, you can follow the steps below to cancel your plan to help prevent any further charges while your request is being reviewed:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click Admin.
3. Select the Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can find more details on how to manage your subscription as well as our refund policy here:

Downgrade or cancel your plan

Please keep an eye on your inbox, the team will review your account and your refund request, and follow up with you directly. Thanks for your patience in the meantime.