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김민영
김민영
New Member
Oct 25, 2026 5:54 PM UTC
Solved

환불 요청 및 자동 결제 취소 요청

환불 요청 드립니다. 사용하지 않는데, 계속 결제가 되고 있어요.
환불 및 자동 결제 취소부탁드립니다.

Tom Reem
Tom ReemSolution
Figmate
Oct 25, 2026 6:14 PM UTC

Hello ​@김민영 — welcome to Figma Forum. I don’t speak Korean, so I hope it’s okay that I’m replying in English.

Glad to help with this. You can stop future payments by canceling the plan. On a Professional plan, a team admin or owner can go to Admin → Settings and choose Cancel plan in the Plan section. The team then moves to the free Starter plan at the end of the current billing period. More details in this guide: Upgrade or downgrade your plan → Downgrade or cancel your plan.

If you can’t find a paid team on your account, our Customer Support team can locate it for you and review the charges. I’ve opened case: 2221247, and emailed you with the details they’ll need for that. 🙏🏻

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
Oct 25, 2026 6:14 PM UTC

Hello ​@김민영 — welcome to Figma Forum. I don’t speak Korean, so I hope it’s okay that I’m replying in English.

Glad to help with this. You can stop future payments by canceling the plan. On a Professional plan, a team admin or owner can go to Admin → Settings and choose Cancel plan in the Plan section. The team then moves to the free Starter plan at the end of the current billing period. More details in this guide: Upgrade or downgrade your plan → Downgrade or cancel your plan.

If you can’t find a paid team on your account, our Customer Support team can locate it for you and review the charges. I’ve opened case: 2221247, and emailed you with the details they’ll need for that. 🙏🏻

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