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윤현진
New Member
October 21, 2026
Solved

환불 요청드립니다.

결제 플랜을 취소했었는데 결제가 됐더라구요. 
플랜 취소가 제대로 이루어진 건지 확인 부탁드립니다.

이번 결제 건도 사용하지 않았으니 환불 부탁드립니다. 

한 차례 티켓으로 문의를 남겼는데 회신이 없어 재문의 드립니다.

ksn
ksnSolution
Community Support
October 21, 2026

Hi ​@윤현진 - thank you for reaching out, and apologies for the billing trouble. I hope you don’t mind, but I’ll be assisting you in English.

I did see that you had an open support ticket (#2206642) -- it looks like one of our support team members has now made contact with you.

As a moderator, I’m unable to review or make changes that involve account-related issues (including billing). Please check your email, and continue the conversation with them there. If you have not received that email, please let me know.

1 reply

ksn
Figmate
ksnSolution
Community Support
October 21, 2026

Hi ​@윤현진 - thank you for reaching out, and apologies for the billing trouble. I hope you don’t mind, but I’ll be assisting you in English.

I did see that you had an open support ticket (#2206642) -- it looks like one of our support team members has now made contact with you.

As a moderator, I’m unable to review or make changes that involve account-related issues (including billing). Please check your email, and continue the conversation with them there. If you have not received that email, please let me know.