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Best answer by Celine_

Hey ​@유상근 ,  Celine from the Community Support team at Figma here. I don’t speak Korean, I will continue in English, hope it’s ok!

The article you shared covers refunds for Community resources, such as paid templates. Its 24-hour refund option doesn’t apply to your Figma plan subscription.

Subscription payments are generally non-refundable under our Terms of Service, but our support team can take a closer look at your specific request.

I have created a support ticket on your behalf and include the context you’ve shared. Please reply directly in your support case with the invoice number or receipt and the name of the affected team to help our team locate the payment and review your request. (Please do not share your details publicly here in the Forum).
For reference, your support case is 2178708, sent to your email address: axxx0@gxxxl.xxm.

The team will follow up with you directly by email, so there’s no need to submit another request. Thank you for your patience!

Update: The support agent has replied to you! Please check your inbox when you can for the full details. I am closing the thread here, thank you.

1 reply

Celine_
Figmate
Celine_Solution
Community Support
October 8, 2026

Hey ​@유상근 ,  Celine from the Community Support team at Figma here. I don’t speak Korean, I will continue in English, hope it’s ok!

The article you shared covers refunds for Community resources, such as paid templates. Its 24-hour refund option doesn’t apply to your Figma plan subscription.

Subscription payments are generally non-refundable under our Terms of Service, but our support team can take a closer look at your specific request.

I have created a support ticket on your behalf and include the context you’ve shared. Please reply directly in your support case with the invoice number or receipt and the name of the affected team to help our team locate the payment and review your request. (Please do not share your details publicly here in the Forum).
For reference, your support case is 2178708, sent to your email address: axxx0@gxxxl.xxm.

The team will follow up with you directly by email, so there’s no need to submit another request. Thank you for your patience!

Update: The support agent has replied to you! Please check your inbox when you can for the full details. I am closing the thread here, thank you.

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