환불 문의

Question

이번 요금 환불 요청하고싶습니다 회사요금제를 사용중이기때문에 개인 요금제쪽은 사용하지 않았기 때문에 환불 요청드립니다

Celine_ · Accepted Answer

Hey there, Celine from Figma here, stepping in for @Celyn_L !
I’ve added a follow up note regarding your request.

Good news, the support agent has replied to you and canceled your Professional plan! Your plan has now been reverted to a free Starter plan. You can see details about what features your team will have access to with the Starter Plan in this article: Starter Plan Overview.

If you ever want to upgrade your plan again, here is how: Upgrade or downgrade your plan.
For the full details, please check your inbox directly. I’ll go ahead and clsoe the topic here as it’s been resolved, thank you for your understanding!

Celyn_L · Answer

Hi ​@이정준, thanks for reaching out. I hope it’s okay for me to reply in English.I understand that you’d like to request a refund for your personal plan, as you haven’t used it this month.While we're unable to review billing-related requests directly here in the Community, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your case number is #2129464.In the meantime, if you wish to cancel your personal plan, you can follow the steps below to help prevent any future renewal charges while your request is being reviewed:Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.Click Admin.Select the Settings tab.In the Plan section, click Cancel plan.Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.You can find more details on how to manage your subscription as well as our refund policy here:Downgrade or cancel your planHope this helps and appreciate your patience while the team reviews your request.

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