환불요청

Hey there, thanks for reaching out in the Figma Forum (I don’t speak Korean, so I’ll continue in English, I hope that’s okay!)

I understand that you canceled your subscription last month and switched to an Education account now, but have since received a higher charge. I’ve created a support ticket on your behalf so our support team can review the charge and your refund request. For reference, your support case is 2179371 sent to your email address: wxxxl@cxxu.ac.xr. Please share any private billing details through your support case directly (and not here, in the Figma Forum).

For context, after canceling a Professional plan, charges can still arise from paid seat changes made before cancellation took effect, including adjustments for the remaining days of that period. This is one possible explanation; our support team will review your billing details to confirm what happened.

These guides provide more information: Additional charges in your Figma bill and Cancel or downgrade your plan.

Also note that payments are generally non-refundable under our Terms of Service, but our team can take a closer look at your specific request.

Update: Good news, the support agent has replied to your support case! They confirm that this charge is related to a catch-up invoice for paid seat changes that took place during your billing period with the Professional plan.
Your plan has been cancelled now and your team has returned to the Starter plan. Your Education status has also been successfully applied to your account, so there should be no further Professional subscription renewals for this team. For the full detailed breakdown, and any additional questions, please continue the conversation directly via your support case. I close the thread here, thank you!