환불요청

Hi ​@monkey's, welcome to the Figma Forum, and thanks for reaching out.

I understand you haven’t been using your paid plan and would like to cancel your subscription and have the recent charge reviewed.

For security and privacy reasons, we’re not able to handle billing issues directly in the forum. That said, I’ve found your tickets (#1882816, #1882034) and added an internal note so our Product Support team has the full context. 

In the meantime, I understand you weren’t able to find the option to cancel your plan earlier - you can follow the steps below to cancel it and help prevent any further charges while your request is being reviewed:

You can find more details on how to manage your subscription as well as our refund policy here:

Downgrade or cancel your plan

Hope this helps and appreciate your patience while the team reviews your request 🙏🏻

해당 답변을 보기 전에 시트 플랜을 낮추고 구독 취소까진 한 상태입니다. 다만 구독 취소 과정에서 글을 추가로 작성하진 못한 상황입니다. 정상적으로 환불 받을수 있는지 궁금합니다. 계속해서 답변해주셔서 감사합니다.

Hi ​@monkey's, thanks for the additional context. I took a look at your support ticket and can see that one of our specialists has already followed up with you there.

Please reply directly to that ticket if you have any further questions or need additional help, the team will be able to assist you from there 🙏