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Question

환불요청

  • March 20, 2026
  • 1 reply
  • 52 views
이혜란ㅎㅎㅎㅎㅎ

안녕하세요, 오늘 결제날로 카드결제가 계속 되는데, 금액상 결제가 안되고 있는 상태이구요, 저는 구매 취소를 원합니다. 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요. 결제 3/20 안되게 해주세요. 더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • March 20, 2026

    Hi ​@이혜란ㅎㅎㅎㅎㅎ, 

     

    I hope it’s OK to reply in English.

    I understand you’re asking to cancel your plan and remove the recent invoice.

     

    For security and privacy reasons we can’t handle billing issues directly in the forum.

    I’ve gone ahead and created a support ticket(#1805099) on your behalf using the details you provided, so our team can review it and follow up directly via the ticket email.

     

    In the meantime, this guide explains how to cancel your plan and may be helpful: Downgrade or cancel your plan

    Please note that payments for Figma subscriptions are generally non-refundable. For details see our refund policy.

     

    Thanks,

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