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강승현
New Member
September 16, 2026
Question

환불요청 드립니다.

  • September 16, 2026
  • 1 reply
  • 27 views

인지하지도 못하고 있던 피그마에서 구독료가 지불되었습니다.

 

이전에 무료 버전을 잠깐 체험해봤었는지, 아니면 갑자기 구독 정책이 바뀐 것인지는 확실하지 않으나, 원하지 않는 결제이며 서비스도 전혀 사용하지 않고 있습니다. 환불 부탁드립니다.

1 reply

djv
Figmate
Community Support
September 16, 2026

Hi ​@강승현, thanks for reaching out! 

I am Denise from the Community team at Figma. My team here on the forum isn’t normally able to help with Billing issues, but I’d be happy to help connect you with our support team.

If you did apply to the Starter plan, there shouldn’t be any charges associated. I’ve created ticket #2136201 on your behalf to connect you with support. Please check your email inbox at your earliest convenience to provide the team with additional details that may help them track down this unexpected charge. 

 

If you have any further questions or concerns, please continue to work with support directly via email.