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환불요청합니다.(I would like to request a refund.)

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구독을 취소하려고 했는데 방법을 찾을 수 없었습니다. 한 달이 지난 지금, 서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독을 취소하고 환불받고 싶습니다. 도와주세요.

I tried to cancel my subscription, but I couldn't find a way. Now, a month later, I've been suddenly charged even though I've never used the service. I want to cancel my subscription and request a refund. Please help.

This content was translated using a translation tool, so the translation may be incorrect:)

Tom ReemSolution

Figmate

Hey @정진성 — thanks for getting in touch here!

We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.

Billing details can't be handled on this public space for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll follow up directly with next steps — your case number is: 2036319.

To prevent any further charges in the meantime, it's worth confirming the plan is fully cancelled. Here's the step-by-step guide: Upgrade or downgrade your plan → Downgrade or cancel your plan. Once cancelled, your team stays on the paid plan through the end of the current billing period, then downgrades to the free Starter plan. If you don't see a Cancel option, Customer Support can take care of it directly.

Thanks for your patience as we get this sorted out.

Tom ReemSolution

Figmate

Hey @정진성 — thanks for getting in touch here!

We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.

Billing details can't be handled on this public space for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll follow up directly with next steps — your case number is: 2036319.

To prevent any further charges in the meantime, it's worth confirming the plan is fully cancelled. Here's the step-by-step guide: Upgrade or downgrade your plan → Downgrade or cancel your plan. Once cancelled, your team stays on the paid plan through the end of the current billing period, then downgrades to the free Starter plan. If you don't see a Cancel option, Customer Support can take care of it directly.

Thanks for your patience as we get this sorted out.

DH B

New Member

안녕하세요.

다른 화면으로 구독을 진행했는데, 본의아니게 지금 오늘 일자로 다른 팀 화면으로 구독 진행이 되어 돈이 너무 많이 빠져나갔습니다 ㅜ구독을 취소하고 환불받고 싶습니다. 도와주세요.

Tom Reem

Figmate

Hi @DH B — thanks for flagging this, and sorry for the trouble with the charge here.

Billing details can't be handled on Figma Forum for privacy reasons, so I've opened a case with our Customer Support team on your behalf. They'll be in touch at the email tied to your account — your case number is: 2059567.

Appreciate your patience, we’ll get this resolved directly.

KWONSOONJAE

New Member

서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독은 이미 취소했고, 환불받고 싶습니다.도와주세요.

Tom Reem

Figmate

Hello @KWONSOONJAE — thanks for getting in touch. I don’t speak Korean, so I hope it’s okay that I’m replying in English.

Since you’ve already canceled, a Professional team keeps its paid plan until the end of the current billing period, then moves to the free Starter plan. This article covers what to expect and the steps to confirm the cancellation went through: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Customer Support can review the charge on your account. I’ve opened a separate case for you: 2186596, and emailed you the details they’ll need. Please check your email inbox for next steps, and thanks for your patience as we follow up.

KHRD

New Member

안녕하세요

저번 달, 계정을 무료로 전환하였는데 결제가 진행되어 요금 환불 및 구독 취소 요청드립니다. 이제 서비스 이용을 안 할 예정이오니 구독 취소 부탁드립니다. 도와주세요.

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