피그마 자동 결제처리 환불요청드립니다.

Question

오너입니다.#2071218 문의사항도 남겼는데 답장이 없으셔서 다시 문의 드립니다. 저는 오그플랜(플랫폼개발-OR) 풀시트1 데브시트1을원하는데 갑자기파일을 옮기는 과정에서 풀시트가 한개 추가되어 갑자기 과급이 발생한 상황입니다.회사에서 사용하는 계정인 만큼 금액이 정확해야하는 상황입니다. 그리고 저희는 풀시트가 1개 추가된 후로부터 작업을 하고 있지 않습니다.사용을 하고 있지 않은 상황입니다. 환불요청드리고 그대로 풀시트1 데브시트 1을 사용하도록 해주세요.처리부탁드립니다.

Gayani_S · Accepted Answer

Hi ​@soojin Ryu, thanks for following up, and sorry for the wait since Friday!I can confirm ticket #2071218 is on submitted successfully, and I've flagged it internally so our customer supportspecialist can take a look at your case. You'll hear back directly at the email tied to your account.I can't process billing changeshere on the forum for security reasons, but here's some general info that might help in the meantime:Downgrading a seat to a free View seat won't trigger a prorated refund, but it stops it from renewing and frees it up for someone else to use for the rest of the period: https://help.figma.com/hc/en-us/articles/360039960434-Manage-seats-in-Figma#remove-seatMore on how extra seats get added (often because a seat request was auto-approved when one was available) and how to review your bill: https://help.figma.com/hc/en-us/articles/22329527405079-There-are-additional-charges-in-my-Figma-bill.To prevent this happening again, you can set seat approval to "Manually approve seats" so new Full or Dev seats need admin sign-off first: https://help.figma.com/hc/en-us/articles/4414038570007-Set-approval-settings-for-new-seats.Someone from our customer support team will be in touch with you soon,thank you for your patience!

soojin Ryu · Answer

혹시 문의한곳에서 답변을 받으려면 어느정도 시간이 소요하나요? 지난주 금요일에 올렸는데 답변이 없어서요 ㅠ

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