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이도현
이도현
New Member
July 25, 2026
Solved

풀시트가 얼렁뚱땅 결제 되어버렸어요. 사용할 의사가 없습니다 환불해주세요

  • July 25, 2026
  • 3 replies
  • 109 views

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 어떤 다이얼로그를 수락했다가 결제된 것 같아요. 
full seat 환불 요청 드립니다

나는 콜라보 시트 1개를 사용하고 싶어서 결제했고 결제가 완료 되었습니다.

하지만 다이얼로그 실수로 인해 풀 시트1개가 추가된것 같고, 청구 탭에서는 청구 조정 으로 20달러가 추가되었습니다 
다음달에 추가결제예정이라고 떠요.
시트를 회수해주세요.

Best answer by Tom Reem

Hello again, ​@이도현 — I’m back with an update.

Billing and seat details aren't something we can access from this public space, but I've opened a case with our Product Support team so they can look into the Full seat charge and the team it landed on. Your case number is: 2033295 — they'll follow up at the email tied to your Figma account.

If these are separate Professional teams, each one is billed as its own subscription, so a seat purchased on one team doesn't carry over to another. Product Support can review the charge and advise on the right setup for the team you meant to buy for.

To avoid the additional charge scheduled for next month while this is reviewed, you can remove or downgrade the seat you didn't intend to buy. This covers how, along with the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Keep an eye on your inbox for next steps, and thanks for your patience as we sort this out.

3 replies

이도현
이도현Author
New Member
July 25, 2026

현재 팀: https://www.figma.com/files/team/1564493321000222167/all-projects 에서 콜라보시트를 구매한것이 되었습니다.

제가 원하는것은 https://www.figma.com/files/team/1662770057703827860/all-projects 여기  팀에 콜라보 시트를 구매하는것이었어요. 
이걸 도대체 되돌리거나 위임하는? 방법이 전혀 없습니다. 못찾겠어요. 
나는 이전에 문의했듯, 구독이 유저단위로 적용되는줄 알았습니다. 속해있는 팀마다 개별 시트를 구매해야하는지 전혀 몰랐다고요!

제발 ‘메르코프(내가 방금 만든 내 팀)’ 팀에 ‘이도현(내 이름)’이 콜라보권한을 사용하는 상태가 되게 해주십시오.

그렇지 않으면 저는 아무것도 사용하지 않은 채로 5달러를 버리게 된거에요.

[Moderator note: This post was merged from 맙소사... 다른 팀에서 시트를 구매했어요. into 풀시트가 얼렁뚱땅 결제 되어버렸어요. 사용할 의사가 없습니다 환불해주세요 on 25-Jul-2026.]

Tom Reem
Figmate
Tom Reem
Figmate
July 25, 2026

Hey ​@이도현 — thanks for flagging this. We don't currently offer support in Korean on Figma Forum, so I hope it's okay that I'm replying in English.

I've merged your posts so I can track this in one place. I'm looking into it now and will follow up once I have an update.

Tom Reem
Figmate
Tom ReemAnswer
Figmate
July 25, 2026

Hello again, ​@이도현 — I’m back with an update.

Billing and seat details aren't something we can access from this public space, but I've opened a case with our Product Support team so they can look into the Full seat charge and the team it landed on. Your case number is: 2033295 — they'll follow up at the email tied to your Figma account.

If these are separate Professional teams, each one is billed as its own subscription, so a seat purchased on one team doesn't carry over to another. Product Support can review the charge and advise on the right setup for the team you meant to buy for.

To avoid the additional charge scheduled for next month while this is reviewed, you can remove or downgrade the seat you didn't intend to buy. This covers how, along with the refund policy: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Keep an eye on your inbox for next steps, and thanks for your patience as we sort this out.

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