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dreamb_b_b
dreamb_b_b
New Member
September 11, 2026
Solved

취소 요청해주세요 No Response to Ticket #2125268 – Accidental Full Seat Upgrade and $161 Billing Adjustment

Hi,

I’m following up on support ticket #2125268 regarding an accidental seat upgrade.

While moving a Draft file to a team folder, our Collab seat was unintentionally upgraded to a Full seat. This created a $161 billing adjustment that is currently scheduled for our next invoice on October 11.

I contacted Figma Support immediately and requested that the seat be restored to the original Collab seat and that the additional charge be cancelled.

I would also like to explicitly request the cancellation of any monthly subscription or monthly seat charge that was created as a result of this accidental upgrade. Please remove that monthly subscription from our account so that no recurring monthly charge is generated.

I have not intentionally used the Full seat after the accidental upgrade. Since this billing is connected to our company card, I’m concerned about the upcoming charge.

Could someone from the Figma team please help review or escalate ticket #2125268, restore the original Collab seat, cancel any monthly subscription created by this accidental upgrade, and remove both the $161 billing adjustment and any related monthly charges?

Thank you.

    Gayani_S
    Gayani_SSolution
    Community Support
    September 11, 2026

    Hey ​@dreamb_b_b, thanks for reaching out! I'm replying in English here, please let me know if anything needs clarifying.

    I can see our customer support team has already followed up directly on your ticket (#2125268). Please take a look at their response and reply to them there with any questions or if anything still needs sorting out. Since this involves account-specific billing details, that's the best place to work through the specifics with you. For privacy and security reasons, we're not able to get into those details here on the forum.

    In the meantime, a couple of things that might help:

    • You (or an admin on your team) can review seat assignments and billing details anytime from Admin in Figma. Look for the People tab (seat assignments) and Billing tab (invoices and seat costs).
    • If a seat type needs correcting, an admin can update it directly from the People tab.

    For more on how seat changes affect your bill, this is worth a read: Manage seats in Figma.

    Hope this helps!

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    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    September 11, 2026

    Hey ​@dreamb_b_b, thanks for reaching out! I'm replying in English here, please let me know if anything needs clarifying.

    I can see our customer support team has already followed up directly on your ticket (#2125268). Please take a look at their response and reply to them there with any questions or if anything still needs sorting out. Since this involves account-specific billing details, that's the best place to work through the specifics with you. For privacy and security reasons, we're not able to get into those details here on the forum.

    In the meantime, a couple of things that might help:

    • You (or an admin on your team) can review seat assignments and billing details anytime from Admin in Figma. Look for the People tab (seat assignments) and Billing tab (invoices and seat costs).
    • If a seat type needs correcting, an admin can update it directly from the People tab.

    For more on how seat changes affect your bill, this is worth a read: Manage seats in Figma.

    Hope this helps!

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