취소 요청해주세요 No Response to Ticket #2125268 – Accidental Full Seat Upgrade and $161 Billing Adjustment

Hi,

I’m following up on support ticket #2125268 regarding an accidental seat upgrade.

While moving a Draft file to a team folder, our Collab seat was unintentionally upgraded to a Full seat. This created a $161 billing adjustment that is currently scheduled for our next invoice on October 11.

I contacted Figma Support immediately and requested that the seat be restored to the original Collab seat and that the additional charge be cancelled.

I would also like to explicitly request the cancellation of any monthly subscription or monthly seat charge that was created as a result of this accidental upgrade. Please remove that monthly subscription from our account so that no recurring monthly charge is generated.

I have not intentionally used the Full seat after the accidental upgrade. Since this billing is connected to our company card, I’m concerned about the upcoming charge.

Could someone from the Figma team please help review or escalate ticket #2125268, restore the original Collab seat, cancel any monthly subscription created by this accidental upgrade, and remove both the $161 billing adjustment and any related monthly charges?

Thank you.