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Oingsterz
Oingsterz
New Member
April 19, 2026
Solved

자동 결제 환불

2월만 사용했고, 3, 4월은 사용하지 않았습니다.

월간 결제라고 생각해서 월간만 이용하는 줄 알았는데 이후에도 자동으로 결제 되고 있더라구요.

3, 4월 결제 환불 부탁드립니다.
감사합니다.

Tom Reem
Tom ReemSolution
Figmate
April 19, 2026

Hi ​@Oingsterz — welcome to Figma Forum, and thanks for reaching out.

We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.

I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1857844, and they'll follow up at the email tied to your Figma account.

If you haven't already, I'd recommend cancelling your plan now to prevent any further charges while the refund request is being reviewed: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on your inbox for next steps. 🙏🏻

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2 replies

Tom Reem
Figmate
Tom ReemSolution
Figmate
April 19, 2026

Hi ​@Oingsterz — welcome to Figma Forum, and thanks for reaching out.

We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.

I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1857844, and they'll follow up at the email tied to your Figma account.

If you haven't already, I'd recommend cancelling your plan now to prevent any further charges while the refund request is being reviewed: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on your inbox for next steps. 🙏🏻

Tom Reem
Figmate
Tom Reem
Figmate
May 3, 2026

Hello ​@Oingsterz — checking back in. Our Product Support team has reviewed your request and sent a reply. Please check your inbox for their update on case: 1857844. If any questions remain, you can follow up with them directly by replying to their message.

Have a great day!

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