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Best answer by Tom Reem
ππ» Hello β
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I checked in with our Product Support team and they have your request. Your ticket number is: 1997110, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context around the timeline β subscribed June 4, completed your project, then downgraded and cancelled before the next charge.
To confirm your plan is fully cancelled and no further charges come through, this resource walks through the steps: Upgrade or downgrade your plan β Downgrade or cancel your plan.
I also removed the screenshot from your original post to protect your privacy and account security β appreciate your understanding on that.
Please keepΒ watch at your inbox for the team's reply.
ππ» Hello β
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I checked in with our Product Support team and they have your request. Your ticket number is: 1997110, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context around the timeline β subscribed June 4, completed your project, then downgraded and cancelled before the next charge.
To confirm your plan is fully cancelled and no further charges come through, this resource walks through the steps: Upgrade or downgrade your plan β Downgrade or cancel your plan.
I also removed the screenshot from your original post to protect your privacy and account security β appreciate your understanding on that.
Please keepΒ watch at your inbox for the team's reply.
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