[image redacted by moderator to remove personal information]
6월 4일에 정기권 결제 한 후 프로젝트를 하였고 프로젝트가 다 끝난 후 등급을 다 다운그레이드 및 취소했는데 또 정기 결제가 되었습니다. 글 확인 후 환불 부탁드립니다.
Solved
자동 결제 환불 요청드립니다
Best answer by Tom Reem
👋🏻 Hello
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I checked in with our Product Support team and they have your request. Your ticket number is: 1997110, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context around the timeline — subscribed June 4, completed your project, then downgraded and cancelled before the next charge.
To confirm your plan is fully cancelled and no further charges come through, this resource walks through the steps: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed the screenshot from your original post to protect your privacy and account security — appreciate your understanding on that.
Please keep watch at your inbox for the team's reply.
👋🏻 Hello
We don't currently offer support in Korean on the forum, so I hope it's okay that I'm replying in English.
I checked in with our Product Support team and they have your request. Your ticket number is: 1997110, and they'll follow up at the email tied to your Figma account. I've shared your post so they have the full context around the timeline — subscribed June 4, completed your project, then downgraded and cancelled before the next charge.
To confirm your plan is fully cancelled and no further charges come through, this resource walks through the steps: Upgrade or downgrade your plan → Downgrade or cancel your plan.
I also removed the screenshot from your original post to protect your privacy and account security — appreciate your understanding on that.
Please keep watch at your inbox for the team's reply.
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