기존 요금제를 다운그레이드한 뒤로 사용을 안하고 있었는데 피그마 결제요청이 계속 반복되고 있습니다.
그래서 팀이나 프로젝트를 모두 삭제했는데도 계속 결제요청이 이루워지는데 결제해지좀 해주시길 부탁드립니다.
등록된 카드에 돈이 없어서 결제가 이행되지 않았지만 계속 결제요청이 올라오는데 제대로 해지해주시길 바랍니다
Question
자동 결제 해지
Hey
I understand you've already downgraded your plan and removed your teams and projects, but you're still getting repeated payment requests, and you'd like those stopped since you're no longer using the account.
This is usually tied to an invoice from before your downgrade that's still open. When a payment attempt on an invoice fails, we automatically retry it for a period of time, which is likely why you're still seeing requests come through even though the card on file doesn't have funds available.
Since this involves the specific invoice and account history, I'm not able to look into or clear it from here on the forum for privacy and security reasons. Could you please reach out to our support team directly through the support hub? Let them know you've already downgraded and would like the outstanding invoice reviewed, they'll be able to help out.
You can also find some general background on how payment retries work in our Pay for Figma article.
Hope this helps!
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