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Question

왜 결제가 됐는지 모르겠습니다

  • May 15, 2026
  • 1 reply
  • 15 views

이지솔

구독 취소를 예전에 했는데 결제가 되었습니다. 계정 상 무료 버전을 사용중이라고도 나오는데 왜 결제가 된건지 확인 후 환불해주세요

1 reply

adamsmasher
Figmate

Hello, ​@이지솔. Thank you for your post and apologies for replying in English - I don’t speak Korean.

 

Since we are unable to help with billing and account issues here in the forum, I’ve created a ticket for you with our support team regarding the charge. You should get an email shortly from me, and you’ll hear back soon from our support team. In the meantime, you are welcome to reply to the email with any additional information about your cancelation and charge. 

 

Have a great day!