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박나리
박나리
New Member
October 13, 2026
Solved

실수로 승인한 Full 시트의 청구 예정 금액 취소 요청

안녕하세요. Figma 고객지원팀 담당자님.

현재 Figma Organization 플랜을 사용하고 있습니다.

오늘(2026년 10월 13일), 실수로 Full 시트 1개를 추가 승인했습니다.

실수를 인지한 즉시, 승인 후 몇 분 이내에 해당 계정을 조직에서 제거했습니다.

추가된 Full 시트도 삭제하려고 했으나, 어디에서도 삭제할 수 있는 옵션을 찾지 못했습니다.

계정을 거의 즉시 제거했음에도 불구하고, 2027년 1월 11일에 $490.03의 추가 요금이 청구될 예정인 것을 확인했습니다.

추가된 시트를 제거하는 방법을 찾는 데 시간이 소요되었지만, 해당 계정 자체는 실수로 승인한 후 몇 분 이내에 제거했으며 실제 디자인 작업에도 사용되지 않았습니다.

이번 건은 의도하지 않은 승인으로, 실수를 인지한 즉시 조치한 사항인 만큼 다음 내용을 요청드립니다.

  1. 실수로 추가 승인된 Full 시트를 구독에서 제거해 주세요.

  2. 청구 예정 금액인 $490.03을 취소해 주세요.

  3. 이번 실수로 인한 추가 비용이 발생하지 않는지 확인해 주세요.

청구 예정일 이전에 해당 문제가 해결될 수 있도록 검토와 도움을 부탁드립니다.

감사합니다.

Gayani_S
Gayani_SSolution
Community Support
October 13, 2026

Hey ​@박나리 , thanks for reaching out! I’m replying in English, but if anything isn’t clear, please let me know and I’ll clarify it. 

I can see you’ve already got a support ticket open (#2163793). We’re currently working through a backlog of requests, which is why our customer support team hasn’t followed up yet. 

For privacy and security reasons, I can’t look into billing or account details here on the Forum. Someone from our team will follow up with you on your ticket shortly, so there’s no need to open a new one.

 

In the meantime, here’s some general info from our Help Center:

  • Seats are purchased for your billing term. When someone is removed from your organization, their seat becomes available for someone else to use.
  • Available (unassigned) seats can be removed at your next plan renewal.
  • New paid seats on the Organization plan are billed at a prorated amount from the date the seat is assigned through the end of your annual term. That charge appears on your next quarterly invoice. This can differ if your plan was purchased through an order form.

 

You can read more in Manage billing on the Organization and Enterprise plans and Compare and manage seats in Figma. The Help Center also has a language menu at the bottom of the page if you’d like to switch to Korean.

 


Our team will review your ticket and share next steps directly with you. Let me know if you have any questions in the meantime!

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1 reply

Gayani_S
Figmate
Gayani_SSolution
Community Support
October 13, 2026

Hey ​@박나리 , thanks for reaching out! I’m replying in English, but if anything isn’t clear, please let me know and I’ll clarify it. 

I can see you’ve already got a support ticket open (#2163793). We’re currently working through a backlog of requests, which is why our customer support team hasn’t followed up yet. 

For privacy and security reasons, I can’t look into billing or account details here on the Forum. Someone from our team will follow up with you on your ticket shortly, so there’s no need to open a new one.

 

In the meantime, here’s some general info from our Help Center:

  • Seats are purchased for your billing term. When someone is removed from your organization, their seat becomes available for someone else to use.
  • Available (unassigned) seats can be removed at your next plan renewal.
  • New paid seats on the Organization plan are billed at a prorated amount from the date the seat is assigned through the end of your annual term. That charge appears on your next quarterly invoice. This can differ if your plan was purchased through an order form.

 

You can read more in Manage billing on the Organization and Enterprise plans and Compare and manage seats in Figma. The Help Center also has a language menu at the bottom of the page if you’d like to switch to Korean.

 


Our team will review your ticket and share next steps directly with you. Let me know if you have any questions in the meantime!

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