Skip to main content
Question

미사용후 다운그레이드(구독취소)했는데 계속 결제 날라옵니다.

  • June 16, 2026
  • 1 reply
  • 18 views

구독취소했고 이용도안했습니다. 결제요청이 안날라오게 부탁드리곘습니다.

1 reply

Gayani_S
Figmate
  • Community Support
  • June 16, 2026

Hey ​@이효상, thanks for reaching out!

Since we don't currently support Korean on our forum, I'll reply in English, don't hesitate to ask if anything's unclear.

For security and privacy reasons, we’re not able to look into billing or account-specific details here on the forum. The best path forward is to reach out directly to our support team, they'll be able to see exactly what happened with your billing.

In the meantime, a bit of context that might be helpful: after a Professional plan is cancelled, access typically continues until the end of the current billing period. If there were any seat changes made before the cancellation took effect, those can sometimes result in a prorated charge appearing on the final invoice. These two Help Center articles go into more detail:

Our support team will be able to give you a clear explanation of the specific charge.