구독 취소 및 환불요청

Hey there! Celine from the Figma Community Support team here, happy to help! I don’t speak in Korean, so I hope it’s okay I am speaking in English here.

I understand you were expecting monthly billing for your Professional plan, but an annual charge was applied by mistake.

Since this involves account-specific billing details, we're not able to review or discuss this here in the Community Forum. I can see you've already submitted a support case for this. I've escalated it internally for visibility, and I can confirm your case has now been assigned to an agent who's reviewing it. For reference, your case number is 2120489 sent to your email address rxx6@gxxxxxl.cxxx

There's no need to submit another request in the meantime. Someone from our team will follow up with you directly through your existing case , thanks for your patience!

Update: Good news! I can see in the backend that the support agent has resolved your issue. Please check your inbox for the full details, I am closing the thread here as your request has been addressed!